Our Snugg Homes Story…

“We have lived in St Helens all our lives and in Sutton Manor for the last 13 years; we really like the area – but myself and my family had outgrown our rented house and so needed a larger property.

I heard about Shared Ownership through Snugg Homes; we saw some of the Shared Ownership homes being built in the area and so went along to an open day.

We really liked the show house and so talked to the sales staff about Shared Ownership, they cleared up a few things and it really made sense.

It was the ideal time for us to move but we didn’t have enough money saved up to purchase a house the conventional way – it would have taken us taken at least another 3-4 years, so we made the decision to go with Shared Ownership and get onto the property ladder a lot quicker!

Now, thanks to Shared Ownership, we have the security of owning our own home. We love the house, it feels spacious and it’s been built to a high standard.  We absolutely love the kitchen, we feel incredibly lucky and very proud to part own the house.”

“We were first-time buyers and didn’t know what to expect, the sales staff were very helpful, answered all our questions and told us what to expect next.

There were a few occasions when I had to call the office; the sales staff were very friendly and if they couldn’t answer the questions I had, they would either pass me through to Laura the sales manager, or, get her to call me back – and she always called back soon after.

As we neared completion the Covid 19 virus was speeding through the country; Laura had to self isolate and we were unsure if we would be able to complete before the country went into lockdown.

Laura went out of her way to make sure we could complete on-time and get the keys. We got the keys on Monday 23rd march at about 13:30, as agreed.  That evening, the country went into lockdown.

I don’t think there are many companies out there that would have done what Snugg Homes have done, we are very grateful for everything Laura and all the staff have done, thank you.”

John Welland x