Customer Service

Our quality homes come with unparalleled customer service.   We have an experienced team in place to offer you help and support right from finding your ideal home through to collecting your keys. We want every Snugg Home to live up to your expectations.

Our sales team

Our experienced sales coordinators will be able to help you find the home that best suits your needs and make the entire buying process as smooth as possible.  As soon as you contact one of our sales coordinators, they will be available throughout your purchasing journey to the moment we hand over the keys to your new home.

Our site team

Your site manager is always on hand too.  Following the completion of your home and for the first few weeks, the site manager will be able to help with any enquiries and may pop round or call you to see how things are going.

‘Connect’ customer service

Our experienced team at ‘connect’ provide a dedicated aftercare service to all our customers.  Having achieved the Customer Contact Association’s prestigious Global Standard for contact centres consecutively for six years, you can rest assured that our team will be able to look after you in your new home.

The team works with a mixture of duty patterns to ensure calls are handled between 8am – 6pm, Monday to Friday.  Call us on 0300 111 1133.

Please see here for the ‘connect’ customer service standards.

Out of Hours

In the unlikely event of an emergency outside of our normal office hours, an Emergency service is available 24 hours per day, seven days a week.  To report a situation outside of our normal office hours that requires an emergency response, simply dial  0300 111 1133.

During your 12 month defect period, details about what is classed as an emergency can be found in your Home Information Pack.